Shipping policy

Effective 07/01/2026. How and when your box ships.

Where we ship

We currently ship within the United States. If we can’t ship to your address, we’ll let you know and refund your order.

Making your box takes a little time

Every box is made to order and hand-packed, so there’s a short production window before it ships. We typically make and pack your box within 1-2 business days. Personalized add-ons may add 1-2 business days.

Shipping speed and cost

•     Standard shipping is free and arrives in 2–5 business days after your box ships (not counting the production time above).

•     Overnight shipping is available at checkout at the carrier’s real rate, which varies by destination (typically $45–$85).

Order tracking

Once your box ships, we’ll email you a tracking number. Because TRS boxes are gifts, our outer packaging is deliberately plain — it doesn’t reveal what’s inside or which collection it is.

Delivery problems

•     If a package is marked delivered but can’t be found, check with neighbors and your building first, then contact us — we’ll help you open a carrier investigation.

•     If a box is lost in transit or arrives damaged, contact us at info@therevengestore.com within 7-14 days and we’ll make it right (see our Refund Policy).

•     We can’t be responsible for delays caused by the carrier, weather, or an incorrect address provided at checkout. If an order is returned to us because of a wrong or undeliverable address, we’ll reship it once you cover reshipping; we can’t refund a made-to-order box in that case.

Address accuracy

Please double-check the recipient’s name and address before you order. Since boxes are made to order, we may not be able to change an address once production starts.